Twilio (channel provider)

Note

Twilio is an outbound channel provider — the voice and SMS rail the platform communicates through — not an agent connector.

Twilio powers every voice and SMS interaction on the platform. The CRO uses it for outbound prospecting calls and SMS follow-ups; the CFO uses it for invoice-collection follow-up calls (with FDCPA Regulation F frequency limits enforced before the call ever dials) and in-call payment collection.

All calls and texts run through the platform’s compliance pipeline: TCPA quiet-hours enforcement based on the recipient’s timezone, A2P 10DLC campaign registration for SMS, AI disclosure on every interaction, and the Permission Enforcer rate-limit and spending-limit Lua scripts in Redis.

Configuration

Twilio uses an account SID + auth token plus a from-number purchased through your account. Voice integrations also require a Retell AI agent ID and voice ID stored in the tenant’s voice_config. Detailed setup walkthrough lands in a future docs phase.